Mystrix FAQ: What sort of software support and after sales hardware support can potential customers expect and for how long?

We are committed to supporting Mystrix as long as possible we can!

A lot of our resources are going into community support and will continue so post-launch. We will not be releasing a Matrix 2 anytime soon and axe all supports for Mystrix. We built the Mystrix with all the cutting features to make sure it won't be obsolete anytime soon.

Another commitment we will be making is that we will not constrain the capability of Mystrix’s software to a more advanced model. (All software open sourced, someone will be able to do them anyways).

Mystrix that every user has will always be as capable as the hardware can handle until we can’t support it officially. To put our commitment into perspective, even though the new generation Matrix comes with a brand new Matrix OS that comes with a lot of great software features, we spent a lot of effort to make the very same OS run on the now almost 6-year-old and very limited Matrix Founder Edition without the advanced capability like wireless and velocity sensitive keypads. Even if we will not be able to support it anymore both hardware and software-wise, everything about this project is open-sourced and we welcome the community to step in.